If we were recreating an ability to provide some part of what we do, or what we’d like to do, how would we do it? And how are we going to get from where we are to where we need to go? This happens quite a lot in our business. And it's a real danger of incumbency. It's also the opportun...
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I think Dell is Dell because we found a better way, and we listened to our customers. And that’s not to say that other companies couldn't do that, but they didn't. Interviewer: That's the remarkable thing, in many ways, is that other companies didn't. Partly because they couldn't. They...
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You know, the only reason we set up a board was that we were going to raise capital. So I hired a president, and we started to talk to investment bankers. And they’d show up, and each one kind of looked better than the next one. And it's kind of fun. Interviewer: They're sucking up to ...
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Interviewer: And what do you look to a board to do? Michael Dell: The first thing I’ll say is, when you have a business that's changing very rapidly, if you have five or six meetings a year, it's incredibly hard for somebody on a board to know a whole lot about your business. So one o...
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Well, if you go all the way back to 1986, it was some fairly big decisions the company had to make at that stage. And we set out three priorities for the company. The first one was, we said: we have to expand outside the United States. This was a pretty unusual objective for a company ...
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Barron's John Kimelman reports that Michael Dell just bought $100 million more of his company's stock, while Goldman Sachs is building stake in Netflix. (Sept. 12)
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A lot of it was dealing with very rapid growth. We made some mistakes. And many people would look back on Dell and say, "You just went straight up." Well, not exactly. In 1989, about a year after we went public, we had a horrible problem related to inventory management. And specifically — ...
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Some of you might have seen, we had been setting up a number of ways for us to reach out to our customers. We have blog sites, we have a very interesting site called Idea Storm. And actually, today, we are setting up our Spanish language blog site. So for all of our customers who speak...
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Well, innovation is a process, not a thing, with a company like ours. And you don’t want all the ideas to have to go through one person or one place, because that really slows things down. So we work to have all of our different product teams innovating around the things that we think are most i...
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What we had was just a group of very hardworking, versatile people who could do all sorts of different jobs. And they were infused with this culture of listening and action, and whatever-it-takes sort of attitude that was sort of the roots of the company. Some of the folks that we hired very ear...
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But I think the reasons we did it then were, yes, liquidity, really, more capital for the company, but also the ability to attract people. Because as a young, four or five-year-old company, if we’re trying to attract somebody from a company that's been around since before I was born, t...
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Well, you know, it goes back to the beginning of the formation of the personal computer industry, which ... that sounds like a long time ago. And I was an interested user. I became fascinated with the idea that the PC could really change a lot of things. And it was exciting and interesting, and ...
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